Privacy Policy – Føroya Tele

This document contains the Privacy Policy for Føroya Tele. In this document, we describe what data we store, how we handle your data, how we protect your data and what rights you have to your data.

 

1. What types of data we handle and store

We handle and store five types of data:

  • We process general customer and financial data in accordance with national accounting legislation for five years or more. For more details, view Bókhaldslógina §13.
  • We process usage and traffic data for accounting, quality assurance, finding and correcting errors, support, and product development. We store data no longer than necessary, and all data is made anonymous after one year. For more details, view Persónsupplýsingalógin §15, stk. 3 and the Terms of agreement under complaints between the customer and Føroya Tele.
  • We delete general personal data, passwords to Self-care and other customer-related communications when requested.
  • Hosted data will be stored and only deleted when requested.
  • We do not store data that is not handled or processed.

 

2. How do we collect and process data

We collect and process data that:

  • You provide when you sign up to become a customer and when you communicate with us. For example, when you create a subscription, contact us for information or sign up for our newsletter.
  • You create when using our services. For example, when you use our website, call, send an SMS or write an email.
  • Comes from our websites through cookies that collect information on and from your web browser.

What information we collect depends on which of our services you use.

 

3. When do we use the data

We only process your data when necessary and only for one of these four reasons:

  • When we need to fulfill and manage your agreement with us.
  • When we are required by law.
  • When you have consented to it.
  • When we have a legitimate interest in it.

Here are a few examples showing why and for what purpose we use your data.

  • To provide our services to you: We treat data to identify you as a customer or user, to handle and deliver your orders, and to provide our communications services. For example, to make sure you can call, text or email. We also process data when we handle your bills and payments for using our services, to collect credit information, to correct errors and handle other incidents, complaints, and claims for damages.
  • To communicate with you about our services: We process data about you when we communicate with you. For example, when we send information or when you contact us with questions about our services. When you call our customer service or when you chat with our customer service, we can analyze the messages. We do this to educate our employees, improve our response, to improve our technical support and customer service. This data is stored and handled in our CRM system.
  • To send direct marketing: We use your data to market our products and services directly to you. You can receive our marketing, for example, by letter, telephone, text message or e-mail. In this regard, if needed we can make statistics and analyzes the data.
  • To ensure information and prevent abuse of services: We process data to detect and prevent the illegal use or abuse of our networks and services and other actions that violate our Terms of Service. We also process data to detect and prevent fraud, virus attacks or other possible incidences.
  • To comply with the legislation: We process your data to fulfill our obligations under the currently existing legislation.

 

4. How long do we save your data

We only save your data as long as necessary.  We delete some data immediately, and some data is stored for a shorter or longer period – depending on the purpose of the data and what obligations we have under the currently existing legislation.

We store general customer data as long as you are a customer with us. We do this to fulfill and manage your agreement with us. If our agreement stops, we’ll store your data accordingly:

  • We process general customer and financial data in accordance with national accounting legislation for five years or more. For more details, view Bókhaldslógina §13.
  • We process usage and traffic data for accounting, quality assurance, finding and correcting errors, support, and product development. We store data no longer than necessary, and all data is made anonymous after one year. For more details, view Persónsupplýsingalógin §15, stk. 3 and the Terms of agreement under complaints between the customer and Føroya Tele.
  • We delete general personal data, passwords to Self-care and other customer-related communications when requested.
  • Hosted data will be stored and only deleted when requested.
  • We do not store data that is not handled or processed.

 

5. Who do we forward your data to

We may pass on your data when we manage, create and fulfill our agreement with you, and comply with our obligations under the currently existing legislation.

For example, we share your data in connection with directory inquiry services, recovery, maintenance of our IT systems, police requests, court orders, and authorities and emergency services as emergency 112 calls.

We also share data with other telecom operators or service providers when you call a recipient in another operator’s network – for example, international calls.

We can also pass data to a subcontractor who, for example, needs to maintain our IT systems or help deliver one of our services and therefore has access to data. Thus, the fact that we pass on data does not mean that your specific data is passed on, but in theory, it is accessing your data.

The partners and subcontractors to whom we disclose data have all signed a data processing agreement and/or a privacy statement. They give you the same security as if it were us who processed your data. None of our partners and subcontractors may use data about you other than to provide the service as stated in our Terms and Conditions.

 

6. Transfer to countries outside The Faroe Islands or EU

Some suppliers may have a part of their business in countries outside the Faroe Island or EU. To provide a service to you, we need to transfer your data to a third country supplier, and we ensure that the security is in order and ensure that the handling of the transferred data in accordance to laws and regulations.

 

7. How do we protect your data

We are continually working on protecting your data. In our security work, we protect people, information, IT infrastructure, internal and public networks, office buildings and technical facilities.

We attach particular importance to the security of information so that we prevent data being improperly spread to third parties or lost. We only allow access to your data for those who need it to perform their work. For example, to deliver the contents of a communication, such as an SMS, we need to process data. Just because we treat the content of communication does not mean we see the content. There are very few named employees who have access to the content, and it is only used for finding errors and in police cases.

We encrypt data with accepted and secure methods of encryption and continuously work to fight spam and viruses in our network.

 

8. Your right to gain insight into your data

You have the right to gain insight to the personal data we process about you free of charge. You do this by signing up as a user of one or more of our services. Once you have registered, you can send a request for insight via email. We will respond to your inquiry as soon as possible and no later than one month. If we cannot meet your requirements, we will send you a response with a clear description of the reason.

 

9. Your right to have your data deleted

We only save your data as long as necessary.  We delete some data immediately, and some data is stored for a shorter or longer period – depending on the purpose of the data and what obligations we have under the currently existing legislation.

We store general customer data as long as you are a customer with us. We do this to fulfill and manage your agreement with us. If our agreement stops, we’ll store data your data accordingly:

  • We process general customer and financial data in accordance with national accounting legislation for five years or more. For more details, view Bókhaldslógina §13.
  • We process usage and traffic data for accounting, quality assurance, finding and correcting errors, support, and product development. We store data no longer than necessary, and all data is made anonymous after one year. For more details, view Persónsupplýsingalógin §15, stk. 3 and the Terms of agreement under complaints between the customer and Føroya Tele.
  • We delete general personal data, passwords to Self-care and other customer-related communications when requested.
  • Hosted data will be stored and only deleted when requested.
  • We do not store data that is not handled or processed.

We store information about bills and payments as long as required under the currently existing legislation. As a customer, you can request to have your data deleted under one of these conditions:

  • When data is no longer necessary for the purposes for which they were collected and used.
  • If the use of your data only occurs when you have consented and you have revoked this consent.
  • If you oppose the use of your data and we do not have a legitimate reason that weighs heavier than yours.
  • If we do not process your data in accordance with the currently existing legislation.
  • If we need to delete data to comply with legal obligations.

 

10. When you have given your consent to use your data

We only process some forms of data when you have consented to it. You always decide which data processing you consent to and if you withdraw your consent.

 

11. When you give your consent to use your data for marketing

You can give your consent that we can use your data for marketing purposes. You can revoke your consent by emailing us or in some cases by clicking on an unsubscribe button.

1. Consent to direct marketing means that we can contact you by email with the following:

  • Tips for choosing and using your services
  • Guidance on your subscription and usage
  • Deals on mobile and broadband products, services and accessories
  • Special benefits and discounts on experiences
  • Competitions and lottery prizes, such as new smartphones, tablets, and experiences at festivals

2. Consent that we can analyze and use your customer data means we can specify our advice on products and subscriptions, communications and offers to you to match your needs.

The data we are dealing with here is:

  • General customer data. That is, all the information we have about you as a Føroya Tele customer. For example, your subscription, how long you have been with us, bill info, age, which subscription and services you have had or are registered to you, product purchases, etc.
  • Usage data, i.e., number of SMS you send and receive, the number of minutes you talk on the phone, how many GB you use, and how often you use your subscriptions abroad (for example, to advise on other subscriptions that are better suited for your needs).

3. Consent that we can analyze and use your user behavior means that we can provide you with relevant marketing as we can customize our communications and content to match your interests and preferences when you visit our websites, use our apps or receive messages.

The data we are dealing with here is:

  • Information about which pages you visit on our websites or apps, what you click on, and what products you might like or put in the basket.
  • What messages (e-mails, text messages, notifications) you receive open and possibly click in.

4. The most common way we contact you is by email, but sometimes we also use other forms of contact.

  • Email: We will contact you mainly via email. Therefore, this contact form cannot be revoked
  • SMS: Occasionally we will send you an SMS if it’s just a quick message.
  • Notifications: These work a bit like text messages and pop up on your screen when you visit ft.fo self-care or apps.
  • Social media: Sometimes we post on social media, such as Facebook. However, we never post anything on your personal wall. You will only see the message in your news feed along with the other news.
  • Telephone: Sometimes we may need to speak with you personally, for example, if we want to give you a special offer, where it is necessary that we talk to you first.

 

12. How to contact us

The best way to contact us is by email to ft@ft.fo, by Mail: Føroya Tele, Klingran 1, FO 188 Hoyvík or by telephone +298 303030.

This Privacy Policy applies from November 2018.